<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom"><channel><title>Van Hessen RSS Feed</title><link>http://www.vanhessen.be/ en</link><description>Van Hessen</description><language>en-us</language><pubDate>Sat, 25 May 2013 04:00:05 +0200</pubDate><lastBuildDate>Sat, 25 May 2013 04:00:05 +0200</lastBuildDate><managingEditor>jochen@celcius.be (Jochen Sengier)</managingEditor><webMaster>jochen@celcius.be (Jochen Sengier)</webMaster><item><title><![CDATA[Spontaneous application]]></title><link><![CDATA[http://www.vanhessen.be/en/jobs/spontane-sollicitatie]]></link><description><![CDATA[Are you interested in a career at Van Hessen?

Then there is always the possibility to send an open application.

Apply via our application button, and add your motivation letter and Curriculum Vitae.  
You are familiar with the hotel industry
You are in possession of a driving license cat. B
You are service and customer oriented, and can work independently
You can easily express yourself in Dutch, French and English
 
Inclusion in a young and dynamic service-oriented team in a thriving SME
Great variety of tasks with great autonomy
An ideal combination of HORECA and ICT
]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/jobs/spontane-sollicitatie]]></guid></item><item><title><![CDATA[Sales Engineer POS]]></title><link><![CDATA[http://www.vanhessen.be/en/jobs/sales-engineer-pos]]></link><description><![CDATA[ 
Responsible for achieving sales objectives for cash registers and POS systems
Prospecting and maintaining contacts with existing customers
Region Antwerp and Limburg
 
Pronounced commercial drive and easily submits new commercial contacts
Min. 2 years experience in a commercial function
Experience in HORECA and/or automation is a plus
Can organize, set priorities and work independently
Driving license cat. B
Native Dutch, good knowledge of English and French
 
Inclusion in a young and dynamic service-oriented team in a thriving SME
Great variety of tasks with great autonomy
A company car, laptop and GSM are provided
]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/jobs/sales-engineer-pos]]></guid></item><item><title><![CDATA[Micros installer]]></title><link><![CDATA[http://www.vanhessen.be/en/jobs/micros-installer]]></link><description><![CDATA[ 
Take care of installation procedures of Micros Point-of-Sales software (configuration, training of operational users and back-office users, guidance on startup)
Provide software support (remote and on-site)
Testing and documentation of software, reporting, etc.
After an introduction period participation in a rotating system for permanence outside the office hours
 
Excellent bilingual NL/FR, with good knowledge of English
Smooth and structured speaker in the above three languages
Operational background in HORECA
Experience with POS systems is a benefit
Healthy interest in ICT
Customer focuses, independent and conscientiously
Driving license Cat. B
 
Inclusion in a young and dynamic service-oriented team in a thriving SME
All appropriate internal and external training
A varied job with considerable autonomy
An ideal combination of HORECA and ICT
A company car, laptop and GSM are provided
]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/jobs/micros-installer]]></guid></item><item><title><![CDATA[Fidelio/Opera PMS Interface Installer]]></title><link><![CDATA[http://www.vanhessen.be/en/jobs/fidelioopera-pms-interface-installer]]></link><description><![CDATA[ 
You install Opera and Fidelio PMS property interfaces (for Micros POS systems, key systems, telephony, internet, credit card payment systems, etc.)
You provide software support (help desk and on-site) for Opera and Fidelio PMS and interfaces
You test and document software, reporting, etc.
After an introduction period, you participate in a rotating system for permanence outside the office hours
 
You speak Dutch, French and English
You have an operational background in the hotel industry (Rooms Division)
You are interested in ICT and have a technical knowledge
Experience with SQL, IP and serial communications are a plus
Customer focused, independent and conscientiously
Driving license Cat.B
 
Inclusion in a dynamic sevice-oriented team in a thriving SME
All appropriate internal and external training
A varied job with considerable autonomy
An ideal combination of HoReCa and ICT
A company car, laptop and GSM are provided
]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/jobs/fidelioopera-pms-interface-installer]]></guid></item><item><title><![CDATA[HORECA EXPO 2011]]></title><link><![CDATA[http://www.vanhessen.be/en/events/2011-11-20-horeca-expo-2011]]></link><description><![CDATA[
	Stand 1230 | RESTAURANT
	Stand 2412 | HOTEL


Discover our novelties for:

Go Mobile
Online proposals Opera S&C webProposal
CRM in the catering industry
]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/events/2011-11-20-horeca-expo-2011]]></guid></item><item><title><![CDATA[VENUEZ12 Hospitality & Style Event]]></title><link><![CDATA[http://www.vanhessen.be/en/events/2012-02-06-venuez12-hospitality-style-event]]></link><description><![CDATA[We welcome you on Venuez!]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/events/2012-02-06-venuez12-hospitality-style-event]]></guid></item><item><title><![CDATA[Restofrit 2012]]></title><link><![CDATA[http://www.vanhessen.be/en/events/2012-03-26-restofrit-2012]]></link><description><![CDATA[We welcome you on Restofrit 2012!]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/events/2012-03-26-restofrit-2012]]></guid></item><item><title><![CDATA[BIBAC EXPO 2012]]></title><link><![CDATA[http://www.vanhessen.be/en/events/2012-09-01-bibac-expo-2012]]></link><description><![CDATA[We welcome you on BIBAC EXPO 2012.

Exact dates are not known yet!]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/events/2012-09-01-bibac-expo-2012]]></guid></item><item><title><![CDATA[HORECA EXPO 2012]]></title><link><![CDATA[http://www.vanhessen.be/en/events/2012-11-18-horeca-expo-2012]]></link><description><![CDATA[]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/events/2012-11-18-horeca-expo-2012]]></guid></item><item><title><![CDATA[Restofrit 2013]]></title><link><![CDATA[http://www.vanhessen.be/en/events/2013-03-25-restofrit-2013]]></link><description><![CDATA[We welcome you on Restofrit 2013!]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/events/2013-03-25-restofrit-2013]]></guid></item><item><title><![CDATA[Introducing the Registered Cash Register  System - UPDATE]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/news/20121122-de-invoering-van-het-geregistreerd-kassasysteem-gks-update]]></link><description><![CDATA[Introducing the Registered Cash Register  System (RCR) is the result of a political decision from end 2009. When introducing the VAT reduction from 21% to 12% for restaurant and catering services (provision of beverages not including) which came into effect on January 1st 2010, the HORECA sector was requested an extra effort as to correct reporting of transactions.

On 21. November 2012, the Office of Deputy Prime Minister Steven Vanackere reported that the effective deployment of the Registered Cash Register System will take effect on 1. January 2014. The HORECA owners will be requested to register - probably as from 1. July 2013 - by applying a VSC. After this registration, each HORECA owner will be informed as from what date his Registered Cash Register System should be in use. 

The RCR must comply with number of conditions, which can be summarized as the inalterability and retention of the data entered, numbering and mandatory reporting, and the auditing possibility by officials of the VAT administration. To this purpose, the POS (electronic cash register or PC POS) should be linked to a control module. The control module consists of two components: the Fiscal Data Module (FDM) and the VAT Signing Card (VSC). The cash register, FDM and VSC constitute the RCR.

The FDM (popularly called the 'black box'), will have a number of strict conditions to fulfill, and can be only be manufactured by certified producers.

The FDM will only work if equipped with VSC. The VSC needs to be requested from the FPS Finance by the HORECA operator, and will include functionality for generating  continuous transaction numbering, generating a digital signature, and maintaining a number of counters.

Can I already get a quote for modification of my existing POS system?

The circular from the government which lists the technical specifications of the cash register, the FDM and the VSC, was published  early June. These specifications were passed on to our suppliers and manufacturers, who will now determine which adjustments are needed. Once the FDM is available, development can start, and subsequently a certification process must be completed.

This implies that at this time we cannot provide you with a quote to adapt  your POS system. As usual, Van Hessen chooses to advise you correctly, following the legal requirements.  We therefore do, in collaboration with our producer Micros-Fidelio, all that is possible to ensure a smooth transition.

Details on how RCR systems will be implemented in the HORECA, and in particular on how the transition of existing properties will be scheduled, are unknown at this time. It is clear that the various specialized HORECA suppliers should be given time to adapt all existing installations, replace non-compatible POS systems, and provide HORECA entrepreneurs currently working without a cash register with an RCR. Remember that the entrepreneur himself is responsible for the application of the VSC.

Since certification is not yet possible, bona fide suppliers currently cannot propose an RCR. However, some manufacturers, including MICROS, already commit themselves to make the necessary adjustments to adapt current cash registers and POS systems (see downloads).

Who must use an RCR?

In short, an entrepreneur who gets more than 10% of his turnover from dine-in food servings, must use a registered cash register system .
In case of doubt we recommend you to contact your accountant. Of course you can also visit the website of FPS Finance (http://minfin.fgov.be), the HORECA federation for Flanders (www.horecablackbox.be) or the Brussels Hotel Association (www.brusselshotelsassociation.be).

Updated: 22/11/2012]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/news/20121122-de-invoering-van-het-geregistreerd-kassasysteem-gks-update]]></guid></item><item><title><![CDATA[HORECA EXPO 2012 NEWS: OpenWays]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/news/20121010-horeca-expo-2012-news-openways]]></link><description><![CDATA[We live in a world that is changing ever faster. How can you really benefit from three current trends:

	The changes in guest expectations: today's guest is looking for efficiency, fast service and a unique experience. Self-service solutions are no longer only used in economy hotels, and make time for true guest service.
	How to increase the share of your direct bookers? Which exceptional service convinces customers to book directly with you ?
	The ever increasing number of mobile phones, with now more than 6.2 billion devices in use.


The answer is OpenWays. With OpenWays you offer your loyal guest the choice: he passes through the front desk for a chat and additional info, or he heads straight to his room, and opens his hotelroom door with a sound signal on his mobile phone (or smartphone). Completely safe!]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/news/20121010-horeca-expo-2012-news-openways]]></guid></item><item><title><![CDATA[HORECA EXPO 2012 NEWS: Fidelio Suite8 Mobile Reports]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/news/20121010-horeca-expo-2012-news-fidelio-suite8-mobile-reports]]></link><description><![CDATA[The smartphone cannot be ignored any more in today's hectic society. When and where we want, we continue to organize our lives mobile.

No doubt this also applies to you . As a hotel manager, you have a hectic life, and you don't always have access to your PC or laptop. However you would still like to stay informed at all times. Fidelio Suite8 Mobile Reports is your solution: up-to-date facts and figures, available directly on your smartphone!

Check here our online demo.]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/news/20121010-horeca-expo-2012-news-fidelio-suite8-mobile-reports]]></guid></item><item><title><![CDATA[HORECA EXPO 2012 NEWS: Micros Tablet]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/news/20121010-horeca-expo-2012-news-micros-tablet]]></link><description><![CDATA[You are probably familiar with the qualities of the 15" Micros Workstation 5A. However, sometimes you just need more mobility. We introduce you the WebDT tablet, a till you will always have at hand!

This portable till will offer fast and efficient service, whenever and wherever you need. Come and discover it!]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/news/20121010-horeca-expo-2012-news-micros-tablet]]></guid></item><item><title><![CDATA[HORECA EXPO 2012 NEWS: Online offers with Opera S&C webProposal]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/news/20121010-horeca-expo-2012-news-online-offertes-met-opera-sc-webproposal]]></link><description><![CDATA[Take pole position with Opera webProposal. In just a few clicks convert the Opera S&C booking into a professional online proposal in just a few clicks, the perfect start to a successful event.

Your contact receives the event proposal via email, and can view the embedded PDF, or click through to the graphical version online.

Whether it is a residential seminar for your biggest corporate account, or a private wedding, your guest gets a professional impression of your organization, and has access to up to date information.]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/news/20121010-horeca-expo-2012-news-online-offertes-met-opera-sc-webproposal]]></guid></item><item><title><![CDATA[HORECA EXPO 2012 NEWS: Opera2Go]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/news/20121010-horeca-expo-2012-news-opera2go]]></link><description><![CDATA[Opera, and off you go! From a clear dashboard you get access to the key Opera PMS functionality on your tablet.

Your guest no longer approaches the reception desk, but you go out to meet him. You can immediately assist him, whether it is a new reservation, adjusting his guest profile, or taking care of his arrival or departure.

What about giving your housekeeping staff the possibility to enter adjustments & availabilities right on the spot? Makes allocating new reservations faster & easier!

Opera2Go: One all around mobile solution!]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/news/20121010-horeca-expo-2012-news-opera2go]]></guid></item><item><title><![CDATA[HORECA EXPO 2012 NEWS: Direct bookings with Opera webHotel]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/news/20121012-horeca-expo-2012-news-direct-bookings-met-opera-webhotel]]></link><description><![CDATA[Reservations via your own hotel web site, that's the idea! With our Opera webHotel platform you get your personalized online booking engine, fully integrated with your Opera PMS. You manage your pricing, availability, promotions, all from within your familiar Opera environment.

The facebook widget guides your (potential) customers quick and easy to your direct bookings channel.

You want to show your room prices in the Google search results, next to the OTA channels you work with? Then you should learn about our Google Travel Ads integration (including Google maps and Google Hotel Finder).

So no more detours, straight to business!]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/news/20121012-horeca-expo-2012-news-direct-bookings-met-opera-webhotel]]></guid></item><item><title><![CDATA[MICROS inMotion]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/news/20130430-micros-inmotion]]></link><description><![CDATA[MICROS inMotion is a native mobile app companion to mymicros.net, which provides real-time, actionable information allowing restaurant operators to evaluate performance, measure success against forecast, and make better, faster decisions!

MICROS inMotion is initially available for free from iTunes. MICROS inMotion allows real-time access to performance statistics and customer service tools, all supported by an intuitive user design and alerting mechanism on critical metrics. Designed specifically for restaurant operations and management, with MICROS inMotion restaurant operators can understand both high-level trends and front-line operations using their smartphone and easily and intuitively explore and act on key restaurant and hospitality KPIs wherever they may be. 

Benefit From:


Visually appealing, easy to use, and intuitive native mobile app 
Access to real-time business data from anywhere on your smartphone 
A comprehensive view of sales, discounts, tenders, check details, etc. in real-time and compare those values to last week, last year, and trends 
Awareness of each location's performance ranking based upon key metrics when compared to one another across the organization 
Managerial notes allow simplified and instant communication internally between managers using the app 
Alerts and notifications allow faster response time to potential problems such as high labor, discount, and return percentages 
Reward top employee and/or location performance 
Drill-down capability into check details with ability to instantaneously send a copy of a check to customers or managers 
And much more!
]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/news/20130430-micros-inmotion]]></guid></item><item><title><![CDATA[]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/news/20130524-opera-student-program]]></link><description><![CDATA[]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/news/20130524-opera-student-program]]></guid></item><item><title><![CDATA[Ariane Systems' Self-Service Check-in/out Kiosks Installed in 3 Stars Hotel's First MaxHotel Concept Property]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/press/20111027-ariane-systems-self-service-check-inout-kiosks-installed-in-3-stars-hotels-first-maxhotel-concept-property]]></link><description><![CDATA[8 November 2010

Ariane Systems' Self-Service Check-in/out Kiosks Installed in 3 Stars Hotel's First MaxHotel Concept Property
Self-service concept helps hotel group lower operational costs and provide value for guests 
  


PARIS, FRANCE -- Ariane Systems, the world leader in self-service check-in/out technology for the hospitality industry, has announced that their interactive kiosks are being used to facilitate guest self-service check-in and check-out at Belgium-based 3 Stars Hotels' first MaxHotel concept property in Brussels. Procured through Van Hessen NV, the exclusive distributor of Ariane kiosk solutions in the Benelux region of Europe, the kiosks provide room keys and deliver incoming messages to hotel guests at the new property, which offers 63 brand new, value-priced rooms in a modern, fully redesigned 9-story building on one of the most important boulevard crossings in the center of Brussels.

"3 Stars Hotels created the new MaxHotel concept with the vision of providing guests with the best hotel value in town," said Olivier Dubois, sales & marketing executive for 3 Stars Hotels. "Our business approach was very clear: "simple + smart comfort = great value." To make this concept work from a sales perspective, key areas of the hotels' operation needed to be reviewed. Our first MaxHotel has 63 rooms. Prices vary from 45 to 145 Euros per night depending the seasons and local events. The only way to achieve that low rate was to completely review the hotel functions included in the price. We decided that at MaxHotel, all staff functions would be reduced to a single property attendant. The Ariane kiosks have allowed us to combine staff functions in order to create that level of efficiency." 

At MaxHotel, all reservations are all pre-paid online. When guests arrive at the property, they use the Ariane kiosks to perform an efficient self check-in and receive their room assignment and guestroom keycards, as well as directions and any incoming messages. Since the installation, a reporting module that is included in the kiosk software has shown that 70% of guests at MaxHotel complete the check-out operations in less than 90 seconds.

After checking in. guests proceed directly to their rooms without staff assistance. This provides both convenience and privacy for the guest. In addition, it leaves the hotel attendant free to perform multiple other tasks, and provides significant operational savings for the hotel.

"Travelers today either opt for luxury or for a low budget stay," said Oliver. "Being a mid-range hotel group, 3 Stars Hotels falls right in between. We've been thinking about the future of hospitality, and have realized that the time has come to scale back some common hotel practices to make lodging more efficient as well as more affordable. That is the idea behind our MaxHotel concept brand."

Being a low cost hotel, however, doesn't mean offering a low cost environment. All rooms at the MaxHotel in Brussels are brand new, non-smoking, equipped with flat screen TV and WIFI connection, with individual air conditioning and private bathrooms. "Ariane Systems is proud to provide the interactive check in/out kiosks that are helping 3 Stars Hotels and MaxHotel achieve their vision of providing excellent value at affordable rates," said Laurent Cardot, CEO of Ariane Systems. 

For more information, please contact Christelle Pigeat at Ariane Systems at +1 (514) 295 5944, email cpigeat@ariane-systems.com or visit www.ariane-systems.com.


About Ariane Systems | Ariane Systems is the world's leading provider of self check-in / check-out technology solutions for the hospitality industry. Founded in 1998 by Michel Lavandier and Laurent Cardot, Ariane now has over 1,600 installations running at hotel properties in 20 countries. Numerous hotel chains utilize Ariane's electronic kiosk solutions to streamline the check-in/out process. These include Accor, B&B Hotels, Choice Hotels, Fasthotel, InterContinental Hotels Group and Starwood Capital's Louvre Hotels, among others. With corporate headquarters based in Paris, France, Ariane Systems maintains regional offices in the UK, Germany, Spain, Benelux, Scandinavia, the Middle East and North America. For more information, please visit www.ariane-systems.com.


About Van Hessen NV - Belgium | Founded in 1919 in Rotterdam, Van Hessen BV is the distribution partner for Ariane Systems in the Benelux region, which comprises Belgium, Netherlands and Luxembourg. Specializing in hotel and catering technology solutions, Van Hessen was the first European MICROS distributor in 1979, and since the merger of MICROS and Fidelio in 1993, has been the premier distributor of MICROS-Fidelio solutions in Benelux. With over 300 hotels and 1000 restaurants installed with MICROS products, Van Hessen is the leading hospitality solutions provider for the region. For more information please visit www.vanhessen.be.]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/press/20111027-ariane-systems-self-service-check-inout-kiosks-installed-in-3-stars-hotels-first-maxhotel-concept-property]]></guid></item><item><title><![CDATA[Kiosks Issue Keycards, Messages & More for MaxHotel Concept Property]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/press/20111027-kiosks-issue-keycards-messages-more-for-maxhotel-concept-property]]></link><description><![CDATA[The Belgium-based 3 Stars Hotels' first Max Hotel concept property in Brussels is facilitating guest self-service check-ins and check-outs through the use of Ariane Systems' interactive kiosks. Procured through Van Hessen NV, the exclusive distributor of Ariane kiosk solutions in the Benelux region of Europe, the kiosks provide room keys and deliver incoming messages to hotel guests at the new property, which offers 63 brand new, value-priced rooms in a modern, fully redesigned 9-story building on one of the most important boulevard crossings in the center of Brussels.
 
"3 Stars Hotels created the new MaxHotel concept with the vision of providing guests with the best hotel value in town," says Olivier Dubois, sales and marketing executive for 3 Stars Hotels. "Our business approach was very clear: 'simple + smart comfort = great value.' To make this concept work from a sales perspective, key areas of the hotels' operation needed to be reviewed. Our first MaxHotel has 63 rooms. Prices vary from 45 to 145 Euros per night depending the seasons and local events. The only way to achieve that low rate was to completely review the hotel functions included in the price. We decided that at MaxHotel, all staff functions would be reduced to a single property attendant. The Ariane kiosks have allowed us to combine staff functions in order to create that level of efficiency."
 
At Max Hotel, all reservations are all pre-paid online. When guests arrive at the property, they use the Ariane kiosks to perform an efficient self check-in and receive their room assignment and guest room key cards, as well as directions and any incoming messages. Since the installation, a reporting module that is included in the kiosk software has shown that 70% of guests at MaxHotel complete the check-out operations in less than 90 seconds.
 
After checking in, guests proceed directly to their rooms without staff assistance. This provides both convenience and privacy for the guest. In addition, it leaves the hotel attendant free to perform multiple other tasks, and provides significant operational savings for the hotel.
 
"Travelers today either opt for luxury or for a low budget stay," says Dubois. "Being a mid-range hotel group, 3 Stars Hotels falls right in between. We've been thinking about the future of hospitality, and have realized that the time has come to scale back some common hotel practices to make lodging more efficient as well as more affordable. That is the idea behind our Max Hotel concept brand."
 
Reporter- Mina
 
source: htmagazine.com]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/press/20111027-kiosks-issue-keycards-messages-more-for-maxhotel-concept-property]]></guid></item><item><title><![CDATA[MICROS Enables Louvre Hotels Group to Connect Directly to Google]]></title><link><![CDATA[http://www.vanhessen.be/en/news-press/press/20130306-micros-enables-louvre-hotels-group-to-connect-directly-to-google]]></link><description><![CDATA[Columbia, MD- March 5, 2013-MICROS Systems, Inc. (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce the release of a certified MICROS interface for Louvre Hotels Group.  This interface allows Louvre Hotels Group to display price and availability information next to its hotel listings in Google search results, Google Maps and Places pages, and Google Hotel Finder.  As this capability is live, this valuable data is now available to the global Google audience.

Louvre Hotels Group, a longtime customer of MICROS, can now interact with Google to drive direct reservation traffic for its Premiere Classe, Kyriad and Campanile brands. The MICROS interface technology facilitates real-time updates from the Louvre hotel system to the Google sites. This allows Google to present accurate hotel inventory and prices together with various search results and a direct link into the hotels MICROS OPERA booking engine, resulting in direct business from user searches. 

"This new connectivity provides a strategic competitive advantage for Louvre Hotels Group hotel properties," stated Thierry Guiraudios, SVP Information Systems. 

Chinmai Sharma, VP Revenue and Distribution for Louvre Hotels Group added, "Connecting with a global technology company such as Google through the MICROS OPERA platform makes it very easy for participating hotels to reach the end customer. Now our hotels can offer best rates and availability directly to our guests who can book with confidence on our brand websites."

"We are pleased that one of our long-term hotel clients has successfully launched this innovative connection to Google," stated Peter Agel, Senior Vice President, eCommerce and Strategic Solutions, Europe, Africa, and Middle-East.  "This advanced interface technology with Google is now available for all MICROS hotel clients worldwide. By providing a standardized interface technology to partners offering outstanding hotel search services such as Google, MICROS can better support customer behavior that is leaning heavily towards such generic search platforms. We are happy to contribute to the success of Louvre Brands like Kyriad, Campanile and Premiere Classe, by allowing these hotels to generate more business directly from consumers."

About Louvre Hotels Group
Louvre Hotels Group is a Groupe du Louvre subsidiary and is managed by Pierre-Frédéric Roulot. It was established in 1976 and since 2005 has been owned by Starwood Capital Group.

In July 2009 Louvre Hotels joined forces with the Golden Tulip Hospitality Group, when Starwood Capital took over the latter. This move propelled Louvre Hotels Group (Louvre Hotels & Golden Tulip) to the position of a key player in the international hotel industry with more than 1,100 hotels, representing a total capacity of over 88,000 rooms in 42 countries. 

Louvre Hotels Group operates six clearly differentiated hotel brands, ranging from 1 to 5 stars: Première Classe, Campanile, Kyriad, Tulip Inn, Golden Tulip and Royal Tulip.

About MICROS Systems, Inc. 
MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS. 

For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Vice President of Marketing at (443) 285-8144 or (866) 287-4736. You can also visit the MICROS website at www.micros.com or send an email to info@micros.com . Follow MICROS on Facebook , LinkedIn , YouTube , and the MICROS Blog . 

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The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/news-press/press/20130306-micros-enables-louvre-hotels-group-to-connect-directly-to-google]]></guid></item><item><title><![CDATA[SSP The Food Travel Experts]]></title><link><![CDATA[http://www.vanhessen.be/en/customer-cases/ssp-the-food-travel-experts]]></link><description><![CDATA[In 2009, a collaboration started between Van Hessen and SSP, leader in restauration on transportation sites, to start the Micros 3700 & Ovation project in the Benelux countries.

Michèle Chiozzi, IT director SSP, and the company Van Hessen, worked closely together to install the Micros 3700 & Ovation POS systems in all 43 sites where SSP is located. This project was completed successfully in June 2011.

The implementation did not only include point-of-sales, but also central reporting through mymicros.net, a new inventory control using myinventory, and the management of loyalty cards with iCare. 

The company Van Hessen also centralizes the programmation of the POS terminals managed by SSP.

Managing Director Benelux, William Vandenberghe, is extremely pleased with the results.

The company Micros and SSP not only collaborate in the Benelux, but also in Spain, Egypt, the United States, England and Scandinavia.

The collaboration between Van Hessen and SSP in the Benelux has become a true "partnership" .]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/customer-cases/ssp-the-food-travel-experts]]></guid></item><item><title><![CDATA[Antwerp Learning & Meeting Point]]></title><link><![CDATA[http://www.vanhessen.be/en/customer-cases/antwerp-learning-meeting-point]]></link><description><![CDATA[ALM is the centre for meetings and conferences in Antwerp. With twenty meeting rooms and three brand new multi-use rooms, it is the place to be for companies, training providers, clubs and other associations.  And behind the scenes, Fidelio Suite8 runs everything flawlessly on a day-to-day basis.

"Running events properly is no simple task", says Manager Niko Van Hoof. "Our clients, who are often specialist training providers, generally reserve a room months in advance.  And in the lead-up to their event, they adjust their reservations a number of times as the number of enrolments changes.  In these circumstances, an integrated software system is not just a luxury, but a necessity."

High customer satisfaction

ALM combined the Customer Relation Management (CRM) and Conference & Catering Management (CCM) modules.  Ever since, their events have been running smoothly and seamlessly, staff members have always been receiving the right instructions and the invoicing is accurate.
Van Hoof: "Our staff members are absolutely in the clouds with the improved efficiency.  You should have seen their total enthusiasm during training!  Our clients have noticed the difference too.  We're receiving more compliments, more frequently.  Especially when it comes to the way we follow their wishes to the letter."

Pulling out all the stops for us

The compliments are not without merit - ALM and Van Hessen have set up a very complex configuration.  "Van Hessen pulled out all the stops for us," explains Van Hoof.  "Our situation appeared to be so unique that Fidelio even decided to develop extra software.  ALM made use of it first, but the new elements are apparently going to be a part of the next Suite8-editie."

One of the family

Van Hessen coordinated the entire project.  Van Hoof: "I don't dare to think what would have happened if I'd chosen a different supplier.  The support and the customer-friendliness simply could not be better.  A few of the technicians are like part of the family, they've come out for extra fine tuning so many times.  And we truly appreciate the commitment they've shown."

In a subsequent phase, Van Hessen will install a Micros Register System in the ALM restaurant. So anyone looking for a great venue for a business lunch in Antwerp, knows exactly where to go!]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/customer-cases/antwerp-learning-meeting-point]]></guid></item><item><title><![CDATA[Frituur Switch]]></title><link><![CDATA[http://www.vanhessen.be/en/customer-cases/frituur-switch]]></link><description><![CDATA[Heart of My Business 

You can find Frituur Switch in Buggenhout and Gijzegem.  Each business has its own specialties; in Buggenhout, you can enjoy French fries, as well as kebabs, sandwiches and pasta dishes, while the business in Gijzegem is known for its take on pasta dishes and American-style hamburgers. For such a varied product range, a fast, reliable electronic register is vital.  This is why business owner Xavier Maeyens installed two Inka registers from Van Hessen.

Maeyens: "For any company like Frituur Switch to run smoothly, the register needs to be the heart of the business.  If it plays up?  The costs will run into the hundreds.  It just wouldn't be possible to manually keep up with every order."

"This is why I was looking for a new register system a short while ago.  My previous supplier was too expensive and barely offered any support.  After making a few comparisons, Van Hessen appeared to be the best option.  And ever since, they've proven that impression to be absolutely right."

Motivated Specialists

"From the very first contact, I felt that the people at Van Hessen really helped.  Together with me, they looked for the most appropriate solution for my business.  It was a world of difference to suppliers who only think 'Sell! Sell! Sell!'" 

"A few weeks later, both registers were ready to go.  On our side, the person responsible for our registers tested the software for a few hours, but it wasn't really necessary.  The way they work is so logical, you understand it straight away."

After-hours Support

"What do I do if there's a problem?  I just call Van Hessen.  Even when I've called in the evenings I've had a quick response - a godsend for anyone working in the fast-food industry.   Plus, you feel the power of the whole team in that support.  With every question, you get an answer from a specialist in the area.  You trust them and that gives you confidence."

Happy Bookkeeper

"To finish, I have to mention our bookkeeper.  He's over the moon with the detailed report possibilities we have with the Inka registers.  If I went back on my decision to use the Inka registers, I think I would have to go looking for a new bookkeeper!"  (Laughs.)]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/customer-cases/frituur-switch]]></guid></item><item><title><![CDATA[PCI compliant versions]]></title><link><![CDATA[http://www.vanhessen.be/en/support/faq/pci-compliancy/pci-geschikte-versies]]></link><description><![CDATA[If you have received a letter from us concerning the PCI compliancy of your creditcard interface, you can look up a recent list of compliant versions in the link displayed below. Please contact us for further details of the options available to you.
Micros.com compliance chart

If you wish to know more about the guidelines we use when installing these version, please look at the Best Practice Guide of your product 
Micros|Fidelio Best Practice Guides]]></description><pubDate><![CDATA[Sat, 25 May 2013 04:00:05 +0200]]></pubDate><guid><![CDATA[http://www.vanhessen.be/en/support/faq/pci-compliancy/pci-geschikte-versies]]></guid></item></channel></rss>