Support Info
You can reach our helpdesk on weekdays from 9 am to 5 pm (except public holidays in Belgium). Our team will be glad to be of service. If your support request cannot be resolved via phone, they will set up remote connection to carry out adjustments or for troubleshooting.
For support outside office hours, we refer to the accessibility of our support service as stated in the support agreement.
Please do not forget to clearly mention your correct contact details!
Urgent assistance
For urgent breakdowns, you can contact our helpdesk via below telephone numbers:
| PMS / Front Office | +32 (0)16 60 70 20 |
| myFidelio.net | |
| Sales & Catering (S&C) | |
| Conference & Catering Management (CCM) | |
| Materials Control (MC) | |
| Food & Beverage (F&B) | |
| POS / Cashier systems | |
| Systems | |
| Technical service | |
| Ariane Kiosk |
Non-urgent breakdowns
You could send non-urgent breakdowns or support requests via below email addresses.
| PMS / Front Office systems | fo@vanhessen.be |
| Sales & Catering (S&C) Conference & Catering Management (CCM) | sc@vanhessen.be |
| Or send a fax to +32 (0) 16 60 70 19 | |
| Materials Control (MC) / Food & Beverage (F&B) | fb@vanhessen.be |
| POS / Cashier systems | pos@vanhessen.be |
| Systems | systems@vanhessen.be |
| Technical Service | td@vanhessen.be |
| Ariane Kiosk | kiosk@vanhessen.be |
| Or send a fax to +32 (0) 16 60 70 19 | |