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MY HOTEL GROUP
- Belgian Ardennes

  • Oracle Hospitality OPERA Cloud PMS
  • Oracle Hospitality Suite8 PMS

About MY HOTEL

The MY HOTEL group currently has three beautiful establishments in the heart of the Belgian Ardennes. The hotels are just 10 minutes apart by car and each hotel has its own specific identity and style. They uphold high quality standards and excellent services. All to guarantee a unique and pleasant experience for their guests.

MY HOTEL – Malmedy
Roannay – Francorchamps
Petit Roannay – Stavelot

Mrs. Valérie China is the General Manager and in charge of all three hotels. She doesn’t have a favorite, as all three hotels are lovely and one of a kind.

The stylish MY HOTEL opened 3 years ago with 84 comfortable rooms, a wellness center with indoor pool, conference rooms, restaurant and lounge bar.

The Petit Roannay is a gorgeous boutique hotel that houses in a historical building. This old townhouse is completely renovated 1,5 year ago. The hotel has retained its authentic charm and offers every comfort to travelers.

Roannay Francorchamps is the newest hotel added to the group and famous for its refined gourmet restaurant. This legendary establishment is situated just 800 meters from the Racetrack Circuit de Spa Francorchamps, and kept its original charm and contemporary touch after a complete make-over. It also houses luxury rooms and suites, a wellness, event space and heliport.

Van Hessens solutions for the MY HOTEL Group

For MY HOTEL Mrs. China is using the property management solution Oracle Hospitality Suite8. A very comprehensive and easy to use PMS. However, for the other two properties she preferred to work with Oracle Hospitality OPERA Cloud, the newest generation PMS Van Hessen offers.

‘I was looking for a well-developed cloud solution. First of all, I needed a solution that is easy and intuitive for my team to use. And personally, I wanted things to be more centralized and get a real-time overview on what’s happening in our hotels. When Oracle Hospitality OPERA Cloud became available, we were one of the first to get the software installed. It went smooth and the small problems usually encountered with a new installation were quickly solved.

We might switch to Opera Cloud for MY HOTEL as well in due time, Mrs. China says.

‘For our new properties I chose Oracle Hospitality OPERA Cloud, the newest generation PMS Van Hessen offers.’

A good match

Managing three relatively new hotels is quite an undertaking. Especially with three completely different concepts, the software needs to be adjustable to the wishes of every specific hotel. Mrs. China continues: ‘When opening MY HOTEL we selected Van Hessen as our property management supplier. Our experience with Van Hessen is very good. And when we started looking for a PMS solution for our other hotels the choice was easy.

Their score for service and support is an 8,5. We absolutely like to work with Van Hessen. In every business relationship there is room for improvement. So, we exchange our points of view on the different IT subjects for further advancement.’

‘Our teams enjoy working with the PMS and it certainly helps us to improve guest services and efficiency. Within a year or two, we’ll be opening our fourth hotel. Time to look ahead and affirm our relationship. The future’s bright,’ Mrs China states with a smile.

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